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Wood Lake Cable, LTD, provides Cable television, digital cable, high speed cable Internet, web hosting and netcall digital telephone in Winfield, BC, Canada.
There were three technical challenges for Wood Lake Cable. File sharing, was “killing” them and caused a ton of customer support issues. “People just don't realize what file sharing does to their Internet service,” said Darren Mulloin, IT Director. Secondly, they needed a way to ensure VoIP traffic was given priority over all other traffic. Lastly, they have many very high speed customers, (5 to 10 Megs), and they wanted them to be fast, but they didn't want them to dominate their network during peak hours.
“We looked at several products of this type, most were well over 20K and very complicated. NetEqualizer was affordable, easy to setup/manage, and has delivered excellent results. Pay back was only a few months.”
The other companies they looked at offered all the functionality of the NetEqualizer, “but you needed a full time techno guru to run them, and some of them wanted service contracts so they could do all the support. It just didn't make sense for us.”
“It was very easy to set up. The default settings were very close to what we have now and once configured, it has been running flawlessly. I was expecting this type of gear to be a pain to look after, but we haven't had to touch it in months, it just runs and does the job,” said Mulloin.
“It is doing exactly what we hoped it would do, reduced our upstream bandwidth and allowed us to manage the downstream bandwidth hogs.”
Darren Mulloin concludes: “We would absolutely recommend NetEqualizer to others in the field. We love it.”
Darren Mullion
IT Director
Wood Lake Cable, LTD
We've got about 1000 subscribers, but our circuits have been limited to just 12 megabits. Without the NetEqualizer, we would have been forced to reduce our subscriber count and cut our revenue. But with the NetEqualizer in place, the automated shaping just kicks in when needed and things are running smoothly without a bandwidth upgrade or subscriber cutback.
The best part is that NetEqualizer has freed up manpower, thus allowing us to grow out (our) business. In this latest release, we've noticed that speed and efficiency are even better than before. I'm also a fan of the interface. It is basic, but simple to use. To top it off, NTOP, the reporting tool, is now on a separate disk partition, which just shows that these guys are on the ball, constantly making improvements and doing everything they can to make the NetEqualizer a solid reliable tool.
George Abernathy
Internet Free Planet, Inc.
Feedback from a customer as they were initiating a purchase of a second NetEqualizer....
"We currently have one of your NE2000-45 NetEq boxes on a saturated 45Mbps link which provides bandwidth for approximately 1000 cable internet subscribers. We couldn't be happier with it. It has cut down our complaints of slow internet speeds dramatically."
Mark Brown
Network Administrator
Telecommunications Industry Provider
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